We got a family tent made by Coleman's and after less than 5 trips out we've encountered failed zips torn mozzie netting at the seams, very poor guyline design (runners either don't lock or lock too much so you can't easily adjust depending on which of the 2 guylines types used) and now the webbing loops the guylines run through are nearly cut through. The last fault or wear and treat manifested itself after just one night of wind. The sort of wind that sounds worse when inside the tent, that rattles the tent but nothing too strong. Our old Vango family tents coped with a lot worse without failing so why would this better, more expensive tent be failing so badly. I would say the workmanship on this Coleman tent is a lot better than the Vango. Certainly it has a lot cleaner sewing stitching on it.
We've had the tent since Easter so do you think we should complain to Coleman? What would be the grounds for complaint? I doubt sh1t tent that's falling apart would win any arguments with brands like Coleman even if in this case it is a fair assessment (in this fed up Coleman tent user's opinion at least).
P.S. if these flaws hadn't happened, say no tears, failed zips and better runners had been used, then I'd rate this tent very highly. It's a good tent IMHO let down by a few faults. The tear I could accept as unfortunate but the guylines cutting though the webbing loops and the runners that lock or don't lock seem design flaws.
So, do I have any grounds to complain to Coleman's? How should I go about it? Guessing polite email with photographs of the problems. Is there any consumer law that could be mentioned to strengthen my case and would that just get their backs up if quoted? Really not the complaining type so any advice is much appreciated.
We've had the tent since Easter so do you think we should complain to Coleman? What would be the grounds for complaint? I doubt sh1t tent that's falling apart would win any arguments with brands like Coleman even if in this case it is a fair assessment (in this fed up Coleman tent user's opinion at least).
P.S. if these flaws hadn't happened, say no tears, failed zips and better runners had been used, then I'd rate this tent very highly. It's a good tent IMHO let down by a few faults. The tear I could accept as unfortunate but the guylines cutting though the webbing loops and the runners that lock or don't lock seem design flaws.
So, do I have any grounds to complain to Coleman's? How should I go about it? Guessing polite email with photographs of the problems. Is there any consumer law that could be mentioned to strengthen my case and would that just get their backs up if quoted? Really not the complaining type so any advice is much appreciated.