In the 10 years we've been going using the Post Office, they have lost more parcels, disapointed more customers, who then refused to give any compensation either to them or us. At one stage we used to stand at the counter for more than an hour a day, waiting to enter 30 - 50 parcels. (Mind you we got to know the staff really well) When it got to 90 minutes we decided to give it up.
The local postoffice moved from being it's own independent shop like building, to a counter at the back of the local londis store. This has resulted in a completely new set of staff. The longest queue I've had is 1 person in front of me, but I've had to train up the staff to an extent. Turning up with 16 parcels for a group buy can be a bit ott to them at first. So I can entirely understand how that may take an hour+ with 30 parcels.
People want great value for money products and we do our best to do that with a 24/48hr service. Are they pleased they get the goods so quickly? Yes. Are they pleased they arrive in one piece? Yes. Are they pleased (albeit frustrated sometimes) that the parcel is held securely until they pick it up if they were not at home? Yes. Do people realise that in order the keep the price down, we have to part pay for the shipping too? Probably not.
Is that worth £4.99 and £6.99, or free of an order worth £125? You bet your bottom dollar it is.
It's an interesting conundrum, and it's been made even more complex by the whole letter, large letter, small parcel thing they've brought in. It's meant that I've been ordering in small boxes via ebay for the group buys so that I know that the item will fit as a large letter. It's a pain. Esp as the jump for something 26mm wide vs 25mm wide is considerable.
I want to purchase one of your titanium trivets at 9.99. But like most people, not really wanting to pay a fiver on postage as well. So instead, I'm saving up to spend a bit more from you, so that the postage is less of a significant portion of the price. When the whole purchase is 50+ quid, I'm not really worried about the extra 5 for postage...
The other way I often get reduce postage, is by seeing if friends want to order together. With the local bushcraft group, sharing postage is pretty simple to do. If two of us order together, it's only 2.5 each.
Part of the realisation for me was when I looked at the cost of parking in town, or taking a bus/train to the shops. For me to visit a store in the next town over, it's 7 quid return on the train. That fiver for postage is suddenly very reasonable.
Like everything in life, you get what you pay for. If you didn't pay anything for it, you shouldn't be upset when it doesn't arrive.
Ultimately I would rather give my money to someone like yourself, rather than a faceless multinational or a rip off from the far east. Me buying from you supports your family, and means your business can grow. Just wish I could afford to purchase more, you stock so many shiny things...
Julia