Military Mart. ...Be warned

[Atarian]

I've only ordered from MM twice. (The second order is minutes old so no review on that yet!) The packing slip said two Swedish army shirts had been packed, but only one had. After a brief phone conversation with a very helpful young man, it came to light that the second shirt was out of stock and that I would get a refund.

I must admit I scratched my head at that one, because the items had been ticked off as sent on the packing slip. My best guess is that they snafu'd the order and rather than send another one out and incurring themselves another postage charge they said it was out of stock. Pure human nature I guess! The refund came through so I'm not bothered.

The kit I got off them was exactly as described at a great price, so I've ordered from them again. I like to think that we're all human and cock-ups sometimes happen.

EDIT: I've had both orders come through now exactly as specified in good time. I will be dealing with them again.

 

[dewi]

Visited MM today with my son and I can only say good things.

The gent who helped us was not only knowledgeable, but genuinely paid attention... and he had a sense of humour which is always a bonus.

I temporarily dissuaded my son from buying a furry hat while we were there, but he's determined to go back and buy it, so I should imagine I'll be making the drive across again next week.

 

[Badger74]

I think the whole gist of this thread, is that Military Mart is not that great when it comes to its website orders but spot on when you can visit direct. My dealings with them have always been, look at the website first, then ring, check and pay then put to one side and then go get it.

 

[kungaryfu]

ive used them 3 times now and each time something has gone wrong with the order, ive given up now, and no matter how attractive their prices and products may be, im not gonna order from them again. being good in a shop is no excuse for being sloppy and lacklustre in your webdealings, especially when its probably the major part of their business.

 

[richardhomer]

Iv used them a few times now and iv never had any problem. They have always sent what iv asked for and the items have always been as described on their web site.
I'm willing to carry on using them for now.
But just like others, I am not willing use a company that make a lot of mistakes and are not willing to put them right at their cost. But for now I am willing to recommend them to others.

 

[Philster]

I notice they have a new website and they have also started charging more realistic shipping charges for small items. Had two orders in the last month from them quickly with no issues and have another on the way - fingers crossed!

 

[ESL Jake]

Should have read some of these comments before I ordered its been nearly a month and nothing.

 

[Philster]

I'd drop them an email pronto - the times I've had issues they deal with them quicker if you let them know!

 

[Stevie777]

I'd drop them an email pronto - the times I've had issues they deal with them quicker if you let them know!

I dropped them a email last week, still waiting on a reply.

 

[Adze]

Should have read some of these comments before I ordered its been nearly a month and nothing.

I dropped them a email last week, still waiting on a reply.

Tel. 01695 228323

<ring ring> <ring ring>

 

[nephilim]

I tried to email them about a few items. I've never received a reply. I've not bothered with them since.

Sent from my C6833 using Tapatalk

 

[Stevie777]

I tried to email them about a few items. I've never received a reply. I've not bothered with them since.

Sent from my C6833 using Tapatalk

Yeah, why have a contact us at this email address section on the web page when they cant be bothered replying..? there are other options out there.

 

[CLEM]

I've used them three or four times, fast first rate service and without any problem.

 

[crosslandkelly]

I've used them three or four times, fast first rate service and without any problem.

Me too, but I guess you can only call it as you see it.

 

[quietone]

I've used MM a number of times, forgotten how many. I've only ever had a problem once, and that was a slightly damaged bedroll that was swapped out via post very quickly with no fuss, and great communication. All gear had been as described on the webpage, sometimes like new, just has been in storage a while.

Many times have I been astounded as to the quality and condition of gear purchased from them. To the point that I feel like items are underpriced.

 

[Johnnyboy1971]

Had a few items recently and not a seconds bother. In fact I spoke to Dave Woods at MM about a certain item that he was going to hand pick for me, and it turned out to be a brand new unissued item that was listed on the site at used.
More than happy here.

 

[quietone]

Latest order, received a text today, saying DPD will deliver tomorrow. Link attached allowed me to pick it up from my local halfords instead. Easy, stress free procedure, took three clicks. Nice one MM.

Sent from my D5803 using Tapatalk

 

[Harvestman]

As recommended on here I did my order by phone. Canvas LK35 rucksack, Polish lavvu (specifying the three eyelet version) and a Swedish army wool jacket where I told them my sizing requirements. Very helpful. Order arrived quickly. Very happy.

On opening I had a rucksack with nothing to fault, but the lavvu was the 2 eyelet version and the jacket didn't fit. Staff helpful over the phone in response to my call, and I am now awaiting a returns label for the jacket. Decided to keep the lavvu as it is fine anyway. Shame they can't get a simple order right though.

Still, I would use them again. Wife has dealt with them without problem.

 

[ESL Jake]

Should have read some of these comments before I ordered its been nearly a month and nothing.

As Stevie said, call them I did and the service from then was first class with a free upgrade on one of the items as well

 

[Alan 13~7]

I have bought from military mart in the past & was not that impressed. The service was ok. Boy the products were a bit sus.

As advertised :~ "Super Grade" :~ This item is NEW which is very rare
(M~44 mess set has not been used and is still in storage packaging) the Enmanskok {one man stove} is unissued.

there was a choice of colour I chose green? they sent a (not a green one)

It came complete with a poor reproduction of the kuksa (Kasa - Army) = no stock alternative item, plastic cup. A brass burner, & a fuel bottle, inc postage it was £25
3 crowns & 5294 stamp hmm.... I am guessing perhaps made in week 52 of 1994 maybe?... my knowlage is flawed at this point, I don't know enough about the markings on these stoves to acurately date these mess tins, they seem to be of a lesser quality I've actualy weighed this stove and compaired to earlier moddles made in the 60's there is a discrepancy of 14g with the newer one being the heavier of the 2 .
NOT IMPRESSED!

the stove on the left is an NC68 (1968) on the right is construction number 5294

Only army (on Ebay) on the other hand:~ Good after sales rapid response eager to please Only a £10 order for a Military Alcohol burner but I was not 100 percent happy with the item they had sent so I complained sending them an Angry email, saying that I was peed off, quality wise it was A bit crap, it was cracked & therefore not as advertised & not fit for purpose & they responded by apologising for letting it passed their quality control & a no quibble replacement item was swiftly sent... I would recommend this seller...