I was just wondering whether anybody has had any experience with the shop; Heinnie Haynes - That seem quite mysterious as they havn't answered any of my emails but seem like quite a good shop. I would appreaciate any comments.
Heinnie Haynes
- Thread starter Crafty
- Start date
I've bought stuff from them a couple of times and found the service really quick and reliable, with good communiction after the purchase. I've never had call to contact them before buying, so I can't comment on that.
Dealt with them a couple of times, no problems at all, maybe try phoning them? Remember easter weekend soon so they may shut down.
Cheers,
Alan
Cheers,
Alan
H
He' s left the building
Guest
I've had exemplary service from them after placing online orders, very fast, efficient and user-friendly process (overseas customer as well).
I also hadgreat service from them - i made a specialist order through them and they kept in contact with me and kept me informed through the whole process x
I too have had excellent service from them. Just the other week in fact.
The item was out of stock at the time I ordered (which I knew anyway) and they kept in touch via email to keep me updated. I recieved it the day after it appeared in stock again on their site.
The item was out of stock at the time I ordered (which I knew anyway) and they kept in touch via email to keep me updated. I recieved it the day after it appeared in stock again on their site.
I've bought loads of stuff from them, always fast (and free) delivery, the one time I had difficulty ordering, a quick phonecall to them and all was well. Can't recommend them enough, infact I'm almost addicted to their "recent additions" page 
Iv'e used them quite a few times and never had any problems. Last week I got a phone call from them about a knife I'd ordered a year ago and which had just become available again. It was delivered in 48 hours.
I have always had superb service and prompt replies from all at Heinnie Haynes. I've just had an email from them confirming that all is well however they do recieve a great deal of junk mail and its possible that their automated email system has popped your email into the 'not a customer pile'
They suggest that if you send them another email and put 'Bushcraft UK' in the subject line, that this will ensure a swift response.
SimonM
Bushcrafter (boy, I've got a lot to say!)
I measure a business by what they do when something goes wrong. In this respect HH score very highly with me.
My second transaction was for a Maxpedition belt pouch. When it arrived the velcro was not stitched properly - I rang them and they dispatched another on a guaranteed before 10am delivery.
I have dealt with them on a number of occassions since then and always recieved first rate service.
Simon
My second transaction was for a Maxpedition belt pouch. When it arrived the velcro was not stitched properly - I rang them and they dispatched another on a guaranteed before 10am delivery.
I have dealt with them on a number of occassions since then and always recieved first rate service.
Simon
My guess is your emails may have been falsley blocked by their antispam system and they just haven't gotthem, quite common if you send emails from the likes of hotmail or aol and the like, Did you fill in sn online form or email the directly?
Just a thought
Just a thought
Have you had a response yet? Your original post had me worried as I'd been planning to order a 'response pak' from them. I ordered one anyway at 18:00 on the 10th April and received an email on the 11th at 10:00 AM to say that it had been dispatched.
Impeccable service
