Gutted, tube welds just popped on my Exped

[Shewie]

I was just clearing some kit away and putting some air in my downmat before it goes on top of the wardrobe. It wasn't even half inflated when the welds popped either side of one of the tubes for about 6 inches, it's now got a huge great lump on one side now. I reckon if I sit or lay on it than lump will grow even more

Has anybody had any joy with Exped in getting them replaced/repaired? I guess mine is about 3 years old now.

Bad timing with winter on the way

 

[decorum]

Bad timing with winter on the way

Or, perhaps, good timing that it happened at home rather than when needed


I'm fairly sure I've seen stuff posted on here in the last couple of years and I'm pretty sure comments about their Customer Service were pretty good.

 

[Shewie]

Or, perhaps, good timing that it happened at home rather than when needed


I'm fairly sure I've seen stuff posted on here in the last couple of years and I'm pretty sure comments about their Customer Service were pretty good.

That's one way of looking at it

I've fired off an email to them so I'll see what they come back with. I've just been digging through my emails and it was May 2010 when I got it from Tamarack, courtesy of their £100 monthly draw that I won So it doesn't really owe me anything but I'll be gutted if it's destined for the bin.

 

[Toddy]

Exped have a really good reputation re their customer service.

How long is the guarantee anyway ? My mat must be five or six years old now.

M

 

[Shewie]

Exped have a really good reputation re their customer service.

How long is the guarantee anyway ? My mat must be five or six years old now.

M

According to their website it's 5 years on everything apart from their UL range which is 3 years.

 

[Toddy]

Yours should be covered then

M

 

[Shewie]

Exped have replaced it F.O.C, Tamarack are posting it back to me tomorrow

 

[Toddy]

Jammy

Seems that their rep for being good at their customer relations stuff is sound

cheers,
M

 

[theoctagon]

Slightly wary of taking mine on TGO, but it's so comfy!

 

[rik_uk3]

Thats good customer service Shewie, nice result mate.

 

[ex-member BareThrills]

Slightly wary of taking mine on TGO, but it's so comfy!

id have thought youd be on an xtherm mate.

 

[Shewie]

Slightly wary of taking mine on TGO, but it's so comfy!

Ahh you'll be fine, which one have you got?

I went with my NeoAir short, one of the first batches too which had the reliability issues, it's still going strong today. I had the OMM mat too so I had something for my core if it failed.

If it comes down to it, you'll only need to make it Braemar and you can buy a new one

 

[theoctagon]

id have thought youd be on an xtherm mate.

Ahh you'll be fine, which one have you got?

I went with my NeoAir short, one of the first batches too which had the reliability issues, it's still going strong today. I had the OMM mat too so I had something for my core if it failed.

If it comes down to it, you'll only need to make it Braemar and you can buy a new one

I've the got the Synmat UL, I'm sure it'll be fine and as you say, if the worst does happen I'll manage!

 

[Gleams]

I don't want to hijack the tread but am looking for some advice.

I have a Snugpak Utility Pack which i use most days for work/shopping etc.

The zip to the main compartment broke. I emailed customer service at Snugpak to see if they could get it fixed if i send it to them. But i have had no reply and its been 4 weeks now.

So what do you write in an email in order to get such a useful quick reply or is down to the customer service department regardless of my wording in the email.

Failing that i will try to buy a zip the right length and try to fix it myself.

 

[Mesquite]

The zip to the main compartment broke. I emailed customer service at Snugpak to see if they could get it fixed if i send it to them. But i have had no reply and its been 4 weeks now.

Is it the zip teeth that have gone or just the puller?

If it's the puller then get yourself a zip repair kit and fix it yourself

 

[widu13]

I don't want to hijack the tread but am looking for some advice.

I have a Snugpak Utility Pack which i use most days for work/shopping etc.

The zip to the main compartment broke. I emailed customer service at Snugpak to see if they could get it fixed if i send it to them. But i have had no reply and its been 4 weeks now.

So what do you write in an email in order to get such a useful quick reply or is down to the customer service department regardless of my wording in the email.

Failing that i will try to buy a zip the right length and try to fix it myself.

Unless you purchased it directly, the retailer is responsible for the pack. Ring the retailer followed up by a email. If they have a Facebook or Twitter site you will ALWAYS get the best response from there as they are publicly viewable.