Gransfors Bruks

[ranger]

Last weekend whilst camping with my son the press stud on the sheath of my Granny B SFA broke. I e-mailed Gransfors on the Monday to enquire whether the sheath was included under the 20 year guarantee, got a reply Tuesday that it was, and received the new sheath this morning (Thursday). Excellent service! I always think the mark of a good company is how it responds if you ever have a problem with their product/service. Gransfors were first class.

ranger

 

[Stew]

I always think the mark of a good company is how it responds if you ever have a problem with their product/service. Gransfors were first class.

Absolutely! That little gesture has helped promote their company some more - look how many people you've just told.
:biggthump

 

[den]

Thats good to know as i picked one up at the WG

 

[Ed]

That is excellent service... its no wonder they have such a good reputation. Well done Gransfors Bruks :biggthump

Ed

 

[Bagheera]

Ranger,

I had almost the same thing happen to the sheath of my Carpenters Axe, one of the metal studs broke not the press thingy and I emailed them asking if they could send me perhaps an spare metal stud (2 parts) and let me know how much it would cost. They send me an new sheath within a week.

Just great service from friendly people.

Best Scouting wishes from Holland,

Bagheera ack:

 

[Tony]

Heck, my popper broke about two years ago! I'll contact them!! Cheers for the info :biggthump

 

[Rob]

They are very good at putting things like that right.

If you are going to make something to be proud of, dont let the packet let you down.