Gransfors Bruks warranty?

[Toots]

Has anyone had cause to deal with GB warranty claims?

I ask because this happened just now whilst splitting seasoned wood for kindling:-

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I have always thought there was the tiniest of hairlines near the cutting edge and maybe I was right?

Wood was nicely straight grained and knot free for easy splitting (or so I thought!!)

 

[Stevie777]

Ouch. GB should help. That's a Bad piece of steel.

 

[British Red]

The retailer you bought it from should be your first call Toots, you contract is with them.

 

[TallMikeM]

hmmm, bit of wire wool, it should polish out.

 

[Toots]

Thing is I can't remember where I bought it from! had it for ?8 years +

Thus I may have to try and deal with GB direct.

 

[Mesquite]

Send an email with attached pictures to their customer services explaining that you can't remember where you purchased it from and they'll hopefully sort things out in your favour.

 

[Toots]

I have done just that, although they re closed until 6.1.14 so will have to wait a week or so to see what they say.

 

[sasquatch]

Good luck, my mate has one that chipped and rolled beyond belief the first time snedding branches, their customer services didn't want to know nor did the retailer. It was light use it's first time out that caused failure, it seemed as though the temper hadn't taken it back enough causing a very brittle edge.

If you get anywhere with it let us know, might be worth another try if they realise they have the occasional one that leaves the factory too high on the hardness scale. I'm guessing with an axe or hatchet there are no end of complaints from people after they drive them into concrete splitting wood but this was legitimate use it's first time out and encountered no rocks or ground at any stage. Good luck on your quest!

 

[rancid badger]

Be very interested to see the outcome of this one. Seems like fair use on your part, forging/manufacturing defect on theirs but you never know!

 

[Nice65]

Be very interested to see the outcome of this one. Seems like fair use on your part, forging/manufacturing defect on theirs but you never know!

It's definitely a defect, a GB should last a lifetime, several in fact. I'm not liking what I've read about GB recently.

Before Ray Mears brought the brand to the fore as his axe of choice, there's nothing at all about them on the internet. Well, nothing I've managed to find. It suggests they don't have the history of quality we've assumed.

 

[Countryman]

I had the edge flake on my Woodlore Outdoors Axe at Bushmoot a couple years ago. It's a problem I've seen in other carbon blades.

I actually bought a replacement from Woodlore but when I read the warranty details that came with I contacted GB direct, who were happy to help but suggested I returned the original via the retailer to save me postage.

Being a branded Woodlore Axe in the first place and doubting they had carried the line for 25 years, I returned both to Woodlore even though I no longer had a receipt.

Took a while to get stock in but I received a replacement axe no trouble. Communication was good throughout.


Sent from my iPhone using Tapatalk

 

[mountainm]

Be interesting if you could get the flake rockwell tested. One of the knife makers on here may be able to help.

 

[sasquatch]

I need to point out my post wasn't very clever in the fact that my mate's axe was a Hultafors Bruks, not a Gransfors. My bad for not reading properly, sorry for any confusion or defamation towards Gransfors!

 

[Toots]

So, just got an email from Frederika at Gransfors Bruks saying if I am unable to contact the retailer (which i cant remember!!) then return it to them directly. Cost of posting it to sweden should dwarf the cost of me having to fork out for a new one.

Fingers crossed.

 

[Macaroon]

So, just got an email from Frederika at Gransfors Bruks saying if I am unable to contact the retailer (which i cant remember!!) then return it to them directly. Cost of posting it to sweden should dwarf the cost of me having to fork out for a new one.

Fingers crossed.

The company should pay your postage costs, they're not doing you a favour but fulfilling an obligation, and you shouldn't be out of pocket because of a faulty item.

 

[Toots]

Pleased to report that DHL delivered me a nice new axe this morning. Happy man as I was running out of kindling .

 

[British Red]

Good news, and a reason 5o by from a reputable manufacturer!

 

[Ivanhoe]

I need to point out my post wasn't very clever in the fact that my mate's axe was a Hultafors Bruks, not a Gransfors.
My bad for not reading properly, sorry for any confusion or defamation towards Gransfors!

You need to get a mod to change the thread title and possibly remove the angry smiley.
As it it now, it is acctually misleading and possibly quite offensive.

If you're going to criticise a manufacturer on a public forum you need to get it right
which one you're talking about.


Just a thought...

 

[ganstey]

A couple of years ago I had a very small piece break out of the cutting edge of my GB SFA. I took some pictures and contacted them (I bought it from a wood fair and didn't have contact details for the seller). Very quickly I got a reply saying that it looked like a manufacturing fault and they would send a replacement... which arrived direct from Sweden a few days later. I asked them what to do with the old one. They said to try grinding it back with an angle grinder, and if that failed take it to a scrap metal dealer. In fact I still have it as the defect doesn't affect most tasks such as chopping/splitting, and it means I can keep the replacement razor sharp for carving and similar.