excellent service from woodlore

[Man of Tanith]

Last weekend I noticed the head of my gransfors bruk outdoor axe was coming loose. It had actually moved around ten mm upwards leaving a gap on the metal collar.

I was considering doing a repair job myself but decorum suggested I contact woodlore straight off and see if they'd replace it

.A quick phone call got me through to a very helpful member of staff who said send it back and if its not user fault we'll replace it.

So nervously I entrusted my axe to royal mail Wednesday and lo and behold a new one arrived yesterday. Postage refunded too

.The best bit? I've had the outdoor axe that was faulty for a good two n half years so its not like it was a new one that was gammy but a well used tool and still replaced without quibble.
So thumbs up to woodlore for great service.

Now to break it in and take it out on its maiden trip.

 

[Robbi]

cracking result

 

[Man of Tanith]

Yeah well chuffed.
Really pleased cause I'm a massive fan of the outdoor axe and wouldn't want to be without it. Used more than the small forest axe I have.

Now to break out the wire wool and linseed oil.
Once a day for a week. Once a week for a month. Once a month for a yr......

All good fun.