hang on, i'll give TBL idea a try first
Is there anybody else in the house using the same connection ?
Andy
computer help / advice please chaps..
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Is there anybody else in the house using the same connection ?
Andy
slow today
Wireless? Really...
It could be dozens of things robbi. Everyone on your area may be gaming/surfing tonight. Weather (snow front about), obstacles in the way of the signal or they could be doing line work... If it doesn't change over the next day or two, call your supplier, ask them what your line is capable of (and what you are paying for) and go from there. My landlord just found out he's been paying for 10 Mb broadband, but getting 2 as BT where only renting the 10 Mb company a 2 Mb line
not uncommon by all accounts. Its now around 8 give or take.If your paying for a service, its not unreasonable to expect something in the ballpark but like I said, it could actually be other problems.
BT is the speed test Engineers seem to bench mark with, so use that before calling http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25795
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Cheers TBL, thats good advice mate, i'll look into it over the weekend although it has been going on for a month or so now.
Have you got a network cable to plug into your laptop and then into the back of your router?
If you use that method you'll likely get a better speed.
If you can be bothered ...
Go to Start, then Run
Type in cmd
In the window that comes up type ipconfig /all
It'll give you a list of numbers, look for the number next to Default Gateway (probably 192.168.1.1 or 192.168.0.254)
Hit enter a few times to get to a new line, then type ping 192.168.1.1 (or whatever your gateway is) then press enter
It should say Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
It's the bit in red which will tell us how good your wireless link to your router is, if that's slow to start with then it needs sorting first
(I do this carp all day long mate, it's not good)
If you use that method you'll likely get a better speed.
If you can be bothered ...
Go to Start, then Run
Type in cmd
In the window that comes up type ipconfig /all
It'll give you a list of numbers, look for the number next to Default Gateway (probably 192.168.1.1 or 192.168.0.254)
Hit enter a few times to get to a new line, then type ping 192.168.1.1 (or whatever your gateway is) then press enter
It should say Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
It's the bit in red which will tell us how good your wireless link to your router is, if that's slow to start with then it needs sorting first
(I do this carp all day long mate, it's not good
)
A sky connection is likely actually provided by BT openworld, they will not, in my experience, accept anything other than a BT speed test and then it must be on a hard wired connection not wireless. When you do the test it should tell you what the line is capable of and it logs the result so they can see it.
When we got infinity I had weeks of arguments with the exec complaints people in the chairmans office. Never got it all sorted but as the speed is now stable on wired connections at 34mbs down and 4mbs up and we are unlimited I thought what the heck in the end and let it drop. One day I will dump the useless home hub and get a real router that actually works properly!
When we got infinity I had weeks of arguments with the exec complaints people in the chairmans office. Never got it all sorted but as the speed is now stable on wired connections at 34mbs down and 4mbs up and we are unlimited I thought what the heck in the end and let it drop. One day I will dump the useless home hub and get a real router that actually works properly!
Shewie, i'm going to print those instructions and give it a go when i'm sober. Many thanks mate.
My initial thoughts
Ping - too high ~100ms (this is the time taken for a 'packet' to travel from your PC to the target server). This means that every packet that is sent takes this length of time to travel to the endpoint - every packet requires an acknowledgement from the target thus doubling the transfer time. By 'pinging' a local (geographical) server, you can gauge whether or not it is your ISP that is giving the high ping or the test server.
Download speed - have you measured this before and can compare the current to any historical data ? Seems quite low but it always have been that way. What you can do is check on your router (login to the admin page) and see what the 'connected' downstream speed is - this shows the potential speed rather than actual / achieved.
Try running a different speed test & post results - http://www.speedtester.bt.com/ This shows both potential & actual speeds
Ping - too high ~100ms (this is the time taken for a 'packet' to travel from your PC to the target server). This means that every packet that is sent takes this length of time to travel to the endpoint - every packet requires an acknowledgement from the target thus doubling the transfer time. By 'pinging' a local (geographical) server, you can gauge whether or not it is your ISP that is giving the high ping or the test server.
Download speed - have you measured this before and can compare the current to any historical data ? Seems quite low but it always have been that way. What you can do is check on your router (login to the admin page) and see what the 'connected' downstream speed is - this shows the potential speed rather than actual / achieved.
Try running a different speed test & post results - http://www.speedtester.bt.com/ This shows both potential & actual speeds
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