Outdoor action .com
- Thread starter lab72
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BushMoot: Come along to the amazing Summer Moot 31st July - 5th August (extended Moot : 27th July - 8th August), a festival of bushcrafting and camping in a beautiful woodland PLEASE CLICK HERE for more information.
An explanation would help.
Though that said, I don't think I've ever bought from them anyway.
cheers,
Toddy
Though that said, I don't think I've ever bought from them anyway.
cheers,
Toddy
Ordered a stove from them then when it arrived it was the wrong model phoned them up , they said return it and they would send the correct one out, but no they refunded me then the bloke on the other end basically says not my problem that's it in a nutshell .
seem to get pretty decent reviews
https://www.trustpilot.co.uk/review/www.outdooraction.co.uk
Did you ask to speak to the manager? Maybe you were just dealing with an unhappy employee?
https://www.trustpilot.co.uk/review/www.outdooraction.co.uk
Did you ask to speak to the manager? Maybe you were just dealing with an unhappy employee?
So.....you have a refund and you're sitting with the stove too ?
If they muddled it up and they want their stove back they need to organise postage costs.
M
If they muddled it up and they want their stove back they need to organise postage costs.
M
Take them to court for it. It costs nothing to take them to a small claims court, you don't need a solicitor and its all done in plain English.
widu13
Bushcrafter (boy, I've got a lot to say!)
I'm in internet retailing. Have you directly asked for the postage back? You will get the best and quickest response by sending a Recorded letter addressed Managing Director (Private and Confidential). Often it is the sales staff that have either overlooked the refund, don't engage brain sufficiently to realise that you are entitled to it, or have just been slow in actioning the refund. It is unusual not to refund the return postage.
At work it is not unusual for a customer to look at one item and supply the code for another. You haven't given the explicit circs but in those circs I would not refund the return postage either. I'm not saying that's what has happened but it's just an example.
At work it is not unusual for a customer to look at one item and supply the code for another. You haven't given the explicit circs but in those circs I would not refund the return postage either. I'm not saying that's what has happened but it's just an example.
