For the past few years I've used their London stores, mainly the Piccadilly branch and am particularly impressed with the specialist knowledge, and the personable and professional attitude of the staff there.
Particularly impressive is the fact that the staff are completely honest about a product's suitability for the customers intended use, advising against purchase if the item is unsuitable, and suggesting something more appropriate, even if the Company did not stock that item!
I've also been delighted at the savings I made when buying from them, in many cases not only were they the lowest price store, but their prices beat anything the web had to offer.
Originally a family business, had not Sports Direct bought the Company, F&T would have become insolvent, and whilst the catalogue was indeed good (I have a new condition last issue) and offered helpful advice, the Company needed rescuing simply to survive.
As a customer I've only had good experiences with Field and Trek, and I quite like being able to shop till 11pm, in a real store, with real, knowledgeable, helpful people!
