Contacting Schrade re defect..

[Scottieoutdoors]

Has anyone gone through this process?
I contacted them via email, got given a reference number and was told to send pics etc, then I've been ghosted... literally no reply after now multiple emails.

 

[Kav]

Shrade was a US company until going bankrupt. They sold the name and remaining assets; mostly knife patterns to a Chinese concern.
I would go on every internet knife forum and post details.

 

[stonepark]

I fear your info is out of date ...

American Outdoor Brands, formerly Smith & Wesson Holding Company, owns three other companies: Smith & Wesson, Battenfield Technologies, and Crimson Trace.
The Battenfield Technologies subsidiary (btibrands) currently owns 13 to 16 brand names, depending on where you look on their web site, 4 of which are the old Schrade brands (Schrade, Old Timer, Uncle Henry, and Imperial). These were all acquired when Smith & Wesson Holding company acquired Taylor Brands, LLC in 2016, and moved those brands under the BTI company.

 

[Scottieoutdoors]

The weird thing is they actually replied to my initial contact and gave me said reference number...I suppose it was probably automated, but not being an instant reply it made me think there was perhaps a small amount of human element - "read query, select appropriate direction to forward it, send"....
But now just total radio silence...

I wouldn't mind if they came back and said "do one" or "not our problem" at least then I'd have a certainty to where I stand...I mean I'm assuming that's where I'm at now..

 

[Kav]

American owned ( or, to be correct US. From Tierra del Fuego to Churchill we are all Americans)
BUT made in China while the original Yankee workforce flips hamburgers or something. I’m not being jingoistic when holding a vintage Shrade next to the junk that wants to supplant the USD with Yuan.

 

[Scottieoutdoors]

Update, the day before yesterday I received an email from them apologising for the delay in replying - first contact I made was on the 15th of March!!!
So the blade is covered, unfortunately due to shipping costs they won't replace it themselves, but have suggested getting in contact with a local supplier who, and I quote, "might be able to arrange a replacement to be shipped". I've got in contact and linked in the email and details and all that.. I'd be surprised if anyone wants to pick up the ball on this one.

 

[TeeDee]

Update, the day before yesterday I received an email from them apologising for the delay in replying - first contact I made was on the 15th of March!!!
So the blade is covered, unfortunately due to shipping costs they won't replace it themselves, but have suggested getting in contact with a local supplier who, and I quote, "might be able to arrange a replacement to be shipped". I've got in contact and linked in the email and details and all that.. I'd be surprised if anyone wants to pick up the ball on this one.

If the blade IS covered as they have confirmed , then surely by hook or crook they have to get you replacement or a refund??? if they are admitting responsibility then they have to honour that? Be it directly or via a third party. The honouring of it can't stop with a third parties opinion or preference on that matter??

Thanks for the update.

 

[Scottieoutdoors]

I'd say if I had a receipt then I'd have a real leg to stand on, but at the moment it appears I'm somewhat at their mercy...

 

[Ozmundo]

You just need proof of purchase. Bank card or PayPal transaction record should suffice.