Careless Couriers and Dodgy Deliveries

[oldtimer]

I've been having a problem with MyHermes. They keep leaving stuff for my next-door neighbour on my doorstep. The courier puts a card through MY door- not theirs, with FRONT DOOR written on it and no other information. This means my neighbour is not notified that I have a parcel for them. My neighbours, like ourselves, are retired and at home most days. However, we spend extended periods away travelling in which case the neighbours' parcels could be there for weeks.

Now I'm an honest guy and get on well with my neighbours and don't mind taking the odd parcel in for them, but MyHermes doesn't know this. They leave the parcels in view of the road and exposed to the weather. Complaints to MyHermes result in conciliatory emails, but no action so this has been going on for months.

Yesterday capped it all. While I was sitting over a mid-morning coffee, a woman walked into the garden and out again. Guess what- she had dumped yet another parcel for the neighbour, left a card in my letterbox and was away without any attempt to knock or ring despite both of us being in and two vehicles in the drive.

Now this got me thinking about the number of gripes I have read on this site about stuff ordered not turning up. The seller gets the blame, but what if the courier is at fault? I then thought about the many makers on this site who send high-value items such as knives by courier. What if a minor gets hold of a knife and misuses it? I don't think those who pay MyHermes to deliver are getting the service they pay for and have started to email the senders of packages wrongly delivered about how they are receiving poor service and suggesting that they get their money back.

I would love to hear from other members about their experiences with couriers in general and MyHermes in particular. Am I unlucky in having a rogue courier, or this common? If you are a maker, how confident are you that you are getting the quality of service you are paying for? Can you be sure that a knife is delivered to the responsible adult who ordered it?

 

[homesicksteve]

MyHermes - 'turned up at 4-30am & stuffed my parcel in a hedge while it was tipping down with rain.
- the note through the letter-box said 'in hedge'.
- I was as wet as the parcel by the time I found it !

Royal Mail - 'tried to slip a 'sorry you were out' card quietly through the letterbox.
- I caught the postman, & we agreed that, in truth, it was a 'sorry, I couldn't be bothered to deliver it, so I left it at the depot, & thought you could go and get it yourself' card.

 

[drliamski]

My hermes are terrible. I have problem after problem.

 

[drliamski]

I am currently trying to track down another parcel, copy from their chat help.

Faiz Shaikh: Hi, my name is Faiz Shaikh. How may I help you?

Liam Murdoch: Yeah you went quiet before

Liam Murdoch: can you find my parcel

Liam Murdoch: I have two blank cards through the door, and no tracking number

Faiz Shaikh: I am sorry as you have received blank calling card.

Faiz Shaikh: Could you please provide the bar code number which is on the top right hand corner of the calling card.

Liam Murdoch: 95991713 and 95146308 My address is 888888

Faiz Shaikh: Thank you. Please give me a moment while I check details for your parcel.

Faiz Shaikh: I am sorry I am unable to track any thing with your barcode id provided can you please provide your delivery name and post code.

Liam Murdoch: Are you a computer

Liam Murdoch: or actual live chat?

Liam Murdoch: My name is A L Murdoch

Liam Murdoch: post code is N8

Faiz Shaikh: Thank you. Please give me a moment while I check details for your parcel.

Faiz Shaikh: I have checked the tracking of your parcel the tracking shows parcel delivered to house hold to Jo and signed by him.

Liam Murdoch: When

Faiz Shaikh: It was delivered on 11/03/16 at 15:06.

Liam Murdoch: So why have I got two cards dates 16/03/16 and 15/03/16

Liam Murdoch: I am awating a new parcel

Liam Murdoch: and your driver will re attempt tomorrow.

Liam Murdoch: there will be nobody in. I need to rearrange delivery.

Liam Murdoch: Can you help please.

Faiz Shaikh: I am sorry I cannot see any new parcel under your name please contact your shipper and ask for 16 digit tracking number.

Liam Murdoch: So what about the card you posted through the door

Faiz Shaikh: Please ignore them.

 

[drliamski]

Liam Murdoch: So what about the card you posted through the door

Faiz Shaikh: Please ignore them.

Liam Murdoch: Are you serious?

Liam Murdoch: I am going to complain to your head office and this is going all over twitter.

Liam Murdoch: you need to sort this out

Faiz Shaikh: Yes please ignore them as there is no new parcels under your name.

Faiz Shaikh: As you have not responded for a while, I will need to conclude this session in another two minutes.

Faiz Shaikh: Unfortunately as you have not responded, I am now concluding this session. Please do not hesitate to contact us again should you require further assistance.

Faiz Shaikh has disconnected.

 

[Big G]

There was a program on tv a few months ago about couriers, shocking footage of parcels containing laptops, lcd tv's being dropped over 7ft walls. They were loading lorry's at depots by just throwing parcels in, they couldn't give a toss, workers at the depot were saying management were telling them to just fling the parcels in to save time.

 

[brambles]

Various

You may wish to remove your real name, address and postcode from the internet!

 

[drliamski]

Yes thanks for the heads up.

Sent from my XT1562 using Tapatalk

 

[brambles]

Is MyHermes a franchise operation? Our local MH lady is superb, we have a lot of deliveries due to living in the middle of nowhere and she is always on time and delivers to hand if we are obviously in or to safe place if we are out. Yodel, on the other hand, are a bunch of kleptomaniac drunken shaved monkeys.

 

[Toddy]

I use MyHermes and Collect+ and have never had a single problem. Everything has arrived or been delivered.

The couriers have always been both cheerful and helpful. We take in parcels for the young and both out at work couple at the end house, but my neighbours will take in for me if I'm out. It's a quiet street but even so, I think it's your courier that's the issue.
One courier, who has delivered often, said he heard me hoovering, so just waited until it went off before ringing the bell so he could get my signature. He knew I'd not hear him otherwise.

I have no complaints about either MyHermes or Collect+

M

 

[drliamski]

Have you ever had to deal with the customer services?

 

[Tomteifi]

I've been having a problem with MyHermes. They keep leaving stuff for my next-door neighbour on my doorstep. The courier puts a card through MY door- not theirs, with FRONT DOOR written on it and no other information. This means my neighbour is not notified that I have a parcel for them. My neighbours, like ourselves, are retired and at home most days. However, we spend extended periods away travelling in which case the neighbours' parcels could be there for weeks.

Now I'm an honest guy and get on well with my neighbours and don't mind taking the odd parcel in for them, but MyHermes doesn't know this. They leave the parcels in view of the road and exposed to the weather. Complaints to MyHermes result in conciliatory emails, but no action so this has been going on for months.

Yesterday capped it all. While I was sitting over a mid-morning coffee, a woman walked into the garden and out again. Guess what- she had dumped yet another parcel for the neighbour, left a card in my letterbox and was away without any attempt to knock or ring despite both of us being in and two vehicles in the drive.

Now this got me thinking about the number of gripes I have read on this site about stuff ordered not turning up. The seller gets the blame, but what if the courier is at fault? I then thought about the many makers on this site who send high-value items such as knives by courier. What if a minor gets hold of a knife and misuses it? I don't think those who pay MyHermes to deliver are getting the service they pay for and have started to email the senders of packages wrongly delivered about how they are receiving poor service and suggesting that they get their money back.

I would love to hear from other members about their experiences with couriers in general and MyHermes in particular. Am I unlucky in having a rogue courier, or this common? If you are a maker, how confident are you that you are getting the quality of service you are paying for? Can you be sure that a knife is delivered to the responsible adult who ordered it?

Hi

Your neighbour who you are receiving parcels for has told MH that you will do so, no doubt after a conversation with you about it. You should inform your neighbour that this is not the case and tell him/her to contact MH to cancel that instruction, which they will do. You should then have no further problem.

 

[Drain Bamaged]

I don't know about the European referendum vote but I would love to see a vote on whether or not you should be allowed to shoot Parcelforce couriers (providing you manage to spot one)......I'm pretty certain how the vote would go but it would be nice for it to be official. Other couriers I have had no real problems with.

D.B.

 

[Toddy]

Have you ever had to deal with the customer services?

Thankfully, no. Your experience sounds like a frustration wrapped up in a fury

M

 

[rocky_molinari]

I worked for Hermes for 17 years under it's various names. They have a history of couriers leaving parcels in odd places. It's only a rare handfull, most are very good. Hermes offer a few ways around the issue you can have your parcel delivered to a different address or your local parcel shop.

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