I can't believe this is still a problem. How are they surviving? Or are they?
Totaly ridiculous. E mail them that you will take them to small claims court for goods paid for, but not recieved. If everyone who is owed does this, it will either perk them up, or kill the continued scamming of bushcrafters..which wouldn't be a bad thing. I'm shocked that after all this time, and it's been going on for years now, that it hasn't been resolved. I'm so glad I didn't have a sub, just ordered at the newsagents, which they no longer permit.
You can also approach your bank and ask them to refund the money, especially if you cam show a long list of e mails that have been ignored, or promises not kept.