I recently got a fire piston as a swap from another BCUK member. It was used but in excellent condition, but I couldn't get it to work so I thought I'd try replacing the seal (I emphasise here that this is no reflection at all on the person who I swapped it with). Unfortunately, I wasn't thinking properly when I removed the old seal and I ended up damaging the tip of the piston, rendering it unusable.
I contacted the original maker of the piston via a message on ebay to ask if he could quote me a price for a replacement plunger for the piston. He got back to me very promptly, and not only did he offer me a replacement plunger for me to fit into the head of the old fire piston, but he also offered me a brand new fire piston as well. To top it all, he wouldn't take any money from me, not even any help with the postage costs to ship from the USA to the UK.
The package arrived today, with the new plunger for me to fit into my old piston and a COMPLETE brand new fire piston set: piston, cleaning rod, tinder bricks, grease, tinder box and tinder.
Now that's what I call customer service.
If you want a fire piston, I thoroughly recommend that you check out the ebay seller EBPrimitives. :You_Rock_ I have no connection with this person, other than being a very satisfied customer.
Geoff
I contacted the original maker of the piston via a message on ebay to ask if he could quote me a price for a replacement plunger for the piston. He got back to me very promptly, and not only did he offer me a replacement plunger for me to fit into the head of the old fire piston, but he also offered me a brand new fire piston as well. To top it all, he wouldn't take any money from me, not even any help with the postage costs to ship from the USA to the UK.
The package arrived today, with the new plunger for me to fit into my old piston and a COMPLETE brand new fire piston set: piston, cleaning rod, tinder bricks, grease, tinder box and tinder.
Now that's what I call customer service.
If you want a fire piston, I thoroughly recommend that you check out the ebay seller EBPrimitives. :You_Rock_ I have no connection with this person, other than being a very satisfied customer.
Geoff