email help please

[luckylee]

i have had my email blocked and hacked, if any body can help with this please that would be great its done me head in to be honest, and just want my account back, its a hotmail account, and they have shut the account, and said that they think someone has hacked the account, what the chances of getting my stuff back there were no credit card details but some very personal emails, one from someone close to me who had passed away, i think i kept that some else but cant be sure till i have had a look.
any help, or what to do, would be really appreciated please
also i have opened a new email just incase all is lost, so any customers that contact by email, pop pm a pm and i will give my new one.​

 

[ex-member BareThrills]

Normally if hotmail detect your account has been hacked they will start saving your messages. when you get back in they are usually restored to your deleted items

 

[luckylee]

Normally if hotmail detect your account has been hacked they will start saving your messages. when you get back in they are usually restored to your deleted items

hope so buddy, thats what the have done i think by stopping me going in there

 

[Robbi]

Lee, this happened to me, just change your password mate, everything will still be there.

 

[Adze]

Lee, this happened to me, just change your password mate, everything will still be there.

+1 to this - read the on screen instructions carefully and follow them to the letter and you should be back to normal in a few minutes.

 

[luckylee]

i have tried mate, but it asks me where to send the new one, and the adress for the new one is in there, not my email adress if that makes sense.

 

[luckylee]

it says how do you want to receive your code, and my email, or one i don't recognise is in there, and i cant change it, for the code to be sent.

 

[Mesquite]

i have tried mate, but it asks me where to send the new one, and the adress for the new one is in there, not my email adress if that makes sense.

Did you not set up a secondary email address for them to email things to when this sort of thing happens when you opened the account originally?

 

[luckylee]

Did you not set up a secondary email address for them to email things to when this sort of thing happens when you opened the account originally?

yes mate, and it has been changed

 

[Robbi]

has wife / GF / mum / dad got a 'puter you can send it to ?

 

[luckylee]

yes mate, and it has been changed

i have sent microsoft another email, but they said it could take 24 hours to sort this, 24 hours with someone else in my account, there will be nothing left.

 

[luckylee]

has wife / GF / mum / dad got a 'puter you can send it to ?

i have bud, but the email that is in there you cant delete or change it.

 

[Mesquite]

i have sent microsoft another email, but they said it could take 24 hours to sort this, 24 hours with someone else in my account, there will be nothing left.

Not necessarily... the account may have been totally locked to all users once the problem was highlighted to them

 

[Robbi]

this thread may help you, this is what happened to me.

http://www.bushcraftuk.com/forum/showthread.php?t=83446&highlight=

 

[luckylee]

Not necessarily... the account may have been totally locked to all users once the problem was highlighted to them

hope so mate i really do, i hope they sort it out bud, what a nightmare.

 

[Shewie]

i have bud, but the email that is in there you cant delete or change it.

Can you log into the account they're showing (rather than your own) and try your usual password?

 

[Adze]

Make a note of the email address that your recovery address has been changed to Lee. When I've helped clients restore their Hotmail accounts before there's been an option to have the code delivered to a mobile via SMS - is that option not available to you?

 

[Elines]

I don't want to hijack the thread but can someone provide a link to show what you should do to help avoid the difficulties that Lee is having - so far as I know I haven't got another e-mail address or any of the other things people are referring to

 

[Adze]

Elines - it's pretty simple.

1./ Log into your Hotmail / Live! / Outlook account.
2./ In the top right hand corner, click your username
3./ Click Account Settings (a new tab will open at this point)
4./ Below where it says 'Account summary' there is another section 'Password and security info' click 'Edit security info'

Hope that helps!

 

[luckylee]

this is a night mare, they are now saying that i have tryed to restore my account to many times and try back in 24 hours feel like smashing me mac i tell you, i hate all things microsoft what a waste of air.