Hi Guys,
I have a similar problem to Miggers on 17th May. I ordered a Swannie from Andrew on 3rd May. Nothing arrived, so after a (patient) 10 days I e-mailed Adrew asking if it had been shipped. No reply.
I waited another bit and e-mailed again. Still no reply.
Last Friday (18th) I got my Visa bill and I had been charged for the order, so I called Andrew who said he had shipped it and would check up on the delivery status.
Since then I have heard nothing and neither e-mails nor voicemails have had any response.
I chose Outdoorcode based on recommendations on this site, and the good responses to my pre-sales enquiries, and I am beginning to wonder if I made a mistake!
This is compounded by the fact that I'm outside the UK, so if the parcel went by normal mail and is lost I'm now worried that it's been left too long to be able to trace it successfully.
How do I go about getting my order or a refund?
(I have to add that when you get him on the phone Andrew does come across as helpful and polite, however I don't feel it's too much to ask for some feedback on your order, especially if there's a problem)
Thanks,
Mal
I have a similar problem to Miggers on 17th May. I ordered a Swannie from Andrew on 3rd May. Nothing arrived, so after a (patient) 10 days I e-mailed Adrew asking if it had been shipped. No reply.
I waited another bit and e-mailed again. Still no reply.
Last Friday (18th) I got my Visa bill and I had been charged for the order, so I called Andrew who said he had shipped it and would check up on the delivery status.
Since then I have heard nothing and neither e-mails nor voicemails have had any response.
I chose Outdoorcode based on recommendations on this site, and the good responses to my pre-sales enquiries, and I am beginning to wonder if I made a mistake!
This is compounded by the fact that I'm outside the UK, so if the parcel went by normal mail and is lost I'm now worried that it's been left too long to be able to trace it successfully.
How do I go about getting my order or a refund?
(I have to add that when you get him on the phone Andrew does come across as helpful and polite, however I don't feel it's too much to ask for some feedback on your order, especially if there's a problem)
Thanks,
Mal