Good service

[Risclean]

There's been some threads about poor service people have had, so I thought it was worth mentioning something on the positive side.

I've ordered from Fact Surplus ( http://www.factsurplus.co.uk/ ) several times and always had good service. When I got a jacket that was faulty it was replaced very efficiently. I reckon handling problems is the real test of an online shop.

No connection with them.

 

[Jodie]

Good idea Risclean

I've had excellent service from Woodlore (online and over the phone) and Alpkit (phone)
and am happy to recommend them.

Jo

 

[Toadflax]

I'd agree on Woodlore - I've been happy with what I've bought from there. But check their postage pricing carefully - you can work the system a bit to minimise your postage costs by placing multiple small orders rather than one big one.

I've also been happy with Strike Force Supplies.

But it's when things go wrong that you really tell. Not bushcraft related, but my son bought some drums and cymbals from a German music supplier and they were incredibly efficient in getting the stuff to us...

...but when one of the drum skins split after one day and we tried to get a replacement, they have been appalling. They just won't respond to any method of communication.


Geoff