Rosker.co.uk made my day!

[Dave]

On the first day in Canada, my Primus stove just would not work properly. Bob and I tried everything we could think of, but it was kaput. Upon our return, I got in touch with the UK distributor for Primus, www.rosker.co.uk, and had a few conversations, with a fella there, who suggested this and that. Nothing worked. In the end I sent it to Rosker to get repaired.
They couldnt figure out whatw as wrong with it either, so out of the blue in the post this morning, I received a brand new primus omnifuel stove, in a really cool little bag.

Nice one huh? I dont know if Primus have a lifetime guarantee, but warranties and receipts and stuff werent mentioned really. I love it when a company acts like that.

 

[GGTBod]

Definitely nice when that happens, sadly quite a rarity, i can count on one hand the companies i have experienced this with and as you can imagine they have my customer loyalty because of it

 

[Dave]

Yes, me too. Orvis are very good like that with their fly fishing gear. For instance when your'e being chased by a bull through a field, and you hop over a wall and snap your rod...
I suppose I better go and try this stove in the garage then....

 

[Madriverrob]

Good result , always good to see good customer service

 

[Dave]

It works well too. Win win!

 

[Toddy]

Decent folks
Good to hear they put it right, and did so with courtesy too.

Add them to the recommended sellers list ?

M

 

[Dave]

Decent folks
Good to hear they put it right, and did so with courtesy too.

Add them to the recommended sellers list ?

M

Must have missed that one Toddy, theres a recommended sellers list?

 

[TarHeelBrit]

It's nice like that when a company goes above and beyond. Certainly a rarity today and well worth a shout out.

 

[Dave]

Its a different model to the one I had, I dont know whether its older or newer tbh. Im sure mine had steels legs, but I think these are aluminium.

 

[bopdude]

Good result, is going to Sweden

 

[Dave]

Erm, dunno mate, probably yes, but only as a backup.

Whilst Im on the subject, the windshield could be better. Anyone know, if the bottom bit of one of the trangia sets, [maybe the 27?] will pair with the omnifuel, to work as a windshield?

 

[Big G]

That's what you call, customer service!