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Having posted poor reviews everywhere I could think including suuntos fb page and via twitter I have been very suprised to recieve a new service replacement watch from them free of charge. I have not even had to pay postage. This is the sort of service that should recieve glowing reviews all...

Sorry for just jumping on this tread. Needed to vent my frustration about Suunto somewhere. I have tried posting on their FB page and also Twitter as go nowhere on the phone so will up date if Suunto do listen. Thanks for the advise and hope for a good result for us all.

Suuntos's customer service 'Suunto listens' now there's something to make you laugh.

I bought my 1st Suunto X6hr in March 2005. I had to send it for repair on 25th June 2010 as I noticed condensation in it and then found a screw had come out of the back plate. The watch worked fine when you pressed on the back pushing the battery in but they declared it irreparable, and charged...