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  • Hey Guest, Early bird pricing on the Summer Moot (29th July - 10th August) available until April 6th, we'd love you to come. PLEASE CLICK HERE to early bird price and get more information.
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    Surplus and Adventure Sticky?

    Hi, We have a new store manager at Surplus and Adventure and have been making some big changes to try and improve the way we deal with delivery problems, out of stock items and refunds. One of the main changes is to reduce our product range from nearly 5,000 items to a more manageable level, as...
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    Surplus and Adventure Sticky?

    Hi Forager, If you PM me with your order no. and email address I will chase it up for you! Pete.
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    Surplus and Adventure Sticky?

    Thank you, I quite agree, the thread should be about customer problems and as I said when I first posted on the forum my offer is still there for any customer who is unable to resolve his or her complaint by phone or email. I was going to suggest that a friend (someone I was at university with...
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    Surplus and Adventure Sticky?

    Can you tell me what IP address was found?
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    Surplus and Adventure Sticky?

    Whether you choose to believe me or not the offer to deal with any complaints is still there. If you can't get through by phone or email just send a PM and I will see what I can do! Can someone tell me how to contact a moderator?
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    Surplus and Adventure Sticky?

    My IP address should be showing as - 87.115.104.171
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    Surplus and Adventure Sticky?

    Please do, as I haven't given out my login details. Yes I am computer savvie having worked in IT for nearly 25 years and could if I wanted to hide my IP address, but I don't and I haven't!
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    Surplus and Adventure Sticky?

    One other thing, how do I get notifications of replies sent to me? Pete.
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    Surplus and Adventure Sticky?

    Hi, I don't know what's going on here but I was told there were some replies to this thread supposedly posted by me. I have just had a look and can say with certainty that I have not posted anything since my original posts where I offered to try and sort out problems. Anyone who knows me would...
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    Surplus and Adventure Sticky?

    Email address removed, PM me with any complaints!
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    Surplus and Adventure Sticky?

    PM your order number and I will get it sorted!
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    Surplus and Adventure Sticky?

    No don't phone the number on the website, I don't work in the office, I manage the website from my home office, if you PM me with any complaints I will get something done!
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    Surplus and Adventure Sticky?

    I would have thought any way of getting complaints dealt with quickly would be welcomed! If you can't be assed to send a PM then don't complain!
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    Surplus and Adventure Sticky?

    Hi, Thank you for the welcome! I realize that there are members who do not have problems with the service provided by Surplus and Adventure and in general we do have many satisfied customers. But as a company, to show that we care about customer complaints, I will try to sort out problems as...
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    Surplus and Adventure Sticky?

    I work for Surplus and Adventure as their web developer/manager and have offered to help with customer queries and any problems that customers have. If any member would like to contact me if they have a problem with their order I would be happy to assist! Pete.
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