Well courier companies are allowed to take a fee for their services, but that must not interfere or unnecessarily delay delivery of the goods. FedEx make a similar charge, but they deliver the goods promptly and invoice you for their fees later, leaving you free to exercise your consumer rights if you wish, without interfering with the delivery of your goods. This is perfectly legal. The issue with parcelforce is that they hold onto your goods until you've paid the ransom, as well as being against the law, they denying you the freedom to exercise your consumer rights. In most cases they never actually deliver as the goods get collected from the depot. They are not doing what they have been contracted to do (deliver the goods in an orderly and timely fashion).
Josh, good for you, be your own man.
Josh, good for you, be your own man.
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