Only a static IP address, many of us don't have them.
I thought that was how they used to catch and ban spammers?
Only a static IP address, many of us don't have them.
Only a static IP address, many of us don't have them.
I thought that was how they used to catch and ban spammers?
The ISP address will do, we all have those
What the **** is your problem, I would have thought any way of getting complaints dealt with quickly would be welcomed! If you can't be assed to send a PM then don't complain!
Hi,
I don't know what's going on here but I was told there were some replies to this thread supposedly posted by me. I have just had a look and can say with certainty that I have not posted anything since my original posts where I offered to try and sort out problems.
Anyone who knows me would know that I very rarely swear, and would not do so on a public forum!
I would not post my email address.
And if I were to swear I would get the spelling correct 'assed' instead of a***d, (I put the *** in so technically haven't sworn).
Someone must have hacked my account or found my password, I had to request a new one when I logged in this time, as it had been changed!
I would appreciate it if the moderator would remove the offensive posts.
I would also like to reiterate my offer to deal with any complaints if members are unable to resolve any problems by phone or email. The company, Surplus and Adventure, realise they need to improve their complaints procedures and offering help through the forum is part of their efforts to do so!
Pete.
The ISP address will do, we all have those
It's of mixed benefit Rich. Tracking someones IP is only really any use if they use a service provider who issues unique IP's on each login. With ADSL it can be helpful as people often dont reboot their router for months, even years. But some turn it off every day, which results in huge long lists of IP addresses, each of which get dynamically reallocated to other users of the same ISP. Also, some ISP's like AOL use a proxy server and route all their customers through that, making it impossible to track an individual back further than the proxy without the help of AOL itself. Also people who use dialups have a different IP on each connect. Again these IP's get reallocated to others and are used dynamically, meaning you often see the same IP allocated to completely different individuals who just happen to be using the same service provider. Sometimes you can proves things, but it's rare. More often you just get circumstantial evidence which supports a suspicion, which is all that is needed usually. Sometimes you get nothing to go on at all. It all depends on the type of connection and the service provider being used.
One thing I would say, is that in over 10 years of being a vbulletin admin, I have never known a genuine example of an account being brute-force hacked. Sometimes an individual may use a computer in a library, cafe or university and forget to log out, then another person clicks on a link in the browser history and gets logged in by the active cookie - but in this example, I think it's unlikely that the person used a library computer, if they are a web administrator, then they usually know to log out of such machines anyway. The person is using a domain email address, which means they either have domain control or an allocated email address from someone who has domain control - meaning they are authorised one way or the other. It's possible that the account on here was accessed on an office or shop computer and then left open and another employee wrote the messages, but that's not much better.
In short, it's almost unheard of to have a vbulletin account brute-forced hacked, so that's out. It's possible a public computer was used and the user forgot to log out, but I doubt it (and an IP search would reveal the use of libraries/cafes/universities etc as they do use static IP's). It's possible a work computer was used and another employee made the comments - but I doubt it, why would they? The issue of "dont phone the shop, contact me directly" makes me smell a rat too. As Ged said earlier, that's not how companies do things. Web developers dont suddenly become complaints handlers (unless the owner, web developer and complaints handler are all one person). Lastly, the comments made in this thread are consistent with the history of the company and the numerous complaints made about their customer service and people skills. Conjecture mostly, draw your own conclusions, I've drawn mine.
i had to get my YOUNG son to translate this into english, lol
You're a webdeveloper ... Would think you have some feeling for anything digital / computertechie ... Same goes for a save password ...
I'll look into it.
ok all, let's calm down a bit till we've sorted this out a little, there's no point having more fuel added to the fire, enough has been said already.
It is even worth following up? General consensus is that either;
a/ you're a 'representative' of a negatively thought of company (not surprising regarding the stories told within this thread and your own attitude)
b/ a 'faker', trying to obtain client details by saying you're a/
c/ someone who has 'hacked' this account or either a/ or b/
d/ some combination of the above
Lock teh thread ;D
.If you can't say something good about someone, don't say anything at all
I was going to suggest that a friend (someone I was at university with, who now runs an Internet security company) might take a look at the forums defences, but as you say why would anyone want to hack the forum.
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If I were the forum owner, no way would I let a random stranger, recommended by another stranger "take a look at the forum's defences".
If there was a problem with the forum defences, then we would be seeing problems with more than one person's account.
The fact that this has not happened suggests that the problem you have had must be entirely down to problems at your end.
Thank you, I quite agree, the thread should be about customer problems and as I said when I first posted on the forum my offer is still there for any customer who is unable to resolve his or her complaint by phone or email.
I was going to suggest that a friend (someone I was at university with, who now runs an Internet security company) might take a look at the forums defences, but as you say why would anyone want to hack the forum. There is another possible way that the posts were made but let's get back to the original purpose of the thread!
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