Y'know ? I hadn't considered that, Ged
On t'other hand, a quick google shows forums from Hillwalkers, canoeists, fishermen, pigeon fanciers to bushcrafter, *all* slating this company and the dire service folks have had from them.
Tbh, I'm now wondering how they've avoided trading standards dealing with them
I don't think anything is going to truly salvage their reputation; but then maybe mail order isn't a big part of their business anyway. I know it's always felt as though I were a bother contacting them, but folks visiting the shops think it excellent.
I'd only recommend them if you don't *need* the item, and can afford to wait patiently, and maybe not get it after all
Kind of sad really.
The % reputation thing that ebay has might be kind of revealing if applied to them.
Wait and see I suppose.
M