Yes, I've been right royally stung by Walkhigh too. Basically it seems they have been a reasonable company up until August 2010 at which point they claim to have had some sort of IT meltdown which messed up all the orders. They've managed to be remarkably efficient in continuing to take money from people. I am one of their newer orders and can confirm that new orders ARE NOT being despatched. As of today their phone appears disconnected and they never respond to emails. I rang a neighbouring business on the industrial site where Walkhigh is based and they inform me that the lights are on and they are still trading. The owner (Dean Winsbury) has his fingers in various pies; Climbhigh UK, Costumechest.com - all have different numbers, all numbers are dead. Interestingly Walkhigh and Costumechest.com are Amazon sellers and I note that on Amazon Walkhigh has recent and glowing reviews - either he has friends at Amazon or he's only bothering to fulfill those orders at the moment. I could kick myself for buying from his site via Google Shopping and only seeing the blog attached to the site later. I now have to retrieve my hard earned cash via my credit card company and I'm not happy! AVOID!