Military Mart. ...Be warned

[Harvestman]

As recommended on here I did my order by phone. Canvas LK35 rucksack, Polish lavvu (specifying the three eyelet version) and a Swedish army wool jacket where I told them my sizing requirements. Very helpful. Order arrived quickly. Very happy.

On opening I had a rucksack with nothing to fault, but the lavvu was the 2 eyelet version and the jacket didn't fit. Staff helpful over the phone in response to my call, and I am now awaiting a returns label for the jacket. Decided to keep the lavvu as it is fine anyway. Shame they can't get a simple order right though.

Still, I would use them again. Wife has dealt with them without problem.

Update on this. Military Mart have just made my day. I needed a good laugh, and they provided it. Sadly I was laughing at their incompetence.

I waited 2 weeks for a returns label because I am a patient sort. Nothing. So I rang them to ask if they could email it to me. They said they always email them. I pointed out that they didn't have my email address, having never asked for it. They apologised, and took my details. I received an email within the hour.

The email contained instructions on what to do with the returns label, and a form to include with it, but no returns label! I emailed them, and got a returns label quickly. Sigh.

So, bagged up my item to return, and sent it, with a letter of complaint about hopeless customer service, on 23rd December.

Today I rang them, to ask why I had not received my replacement yet. They looked into it and rang back within 10 minutes. Turns out they received the return, bagged up my replacement, and forgot to post it. It is still on the warehouse floor. That's when I laughed in the guy's face.

I have now been promised it will be delivered tomorrow. I'm not holding my breath.

I have never encountered such amateurism in a commercial company before.

 

[hiho]

I've ordered form them three times, and all three times something was wrong. but they sorted it out with a couple of days wouldn't hesitate to use them again. all sorted too without me having to phone them, they've also answered emails after 10pm.

 

[redneck]

Had an order from them this weekend, swedish m59 vindrock parka at a great price and a few army shirts. I was picky about sizes and colours so asked them to be specific in their choice and all items were just as I requested. great service and I'm a very happy customer.

 

[Aws]

Completely agree. I had a similarly awful experience. Had to get the bank to step in to get my money back. Poor service and untrustworthy. Avoid.

I thought I'd warn any prospective buyers of the perils of dealing with a company called Military Mart. I ordered what was advertised as a new Mora knife from them. Payment was taken via Paypal right away, and I waited for my order to arrive....................and waited..................and waited, until eventually, after almost 2 weeks, it came in the post.
What a disappointment. first off, it was obviously a second hand/used knife. the tip was broken off, it has a sticky residue all over it, it was VERY blunt and had signs of rust. It also did not have any markings on the blade at all and certainly didn't have the usual "Mora" stamp that usually denotes a blade actually made in the Swedish town of the same name. Needless to say, I sent of an email right away and waited for a reply................and waited.....................and waited, until I had a thought and contacted Paypal and lodged a complaint. Well, soon as I did that, they were on to me right away. Promises of a refund or a replacement were made. All I had to do was sent back the used one I had received. So, I did so. And waited...........and waited.................and waited. I think I'm up to about 14 or 15 emails sent to them now. To cut a long story short, they now have my money and my knife and I really don't expect to ever hear from them again.
Moral of the story.............don't deal with Military Mart.

 

[Corso]

I do like a first post necro-complaint

welcome to the forum

 

[C_Claycomb]

Welcome to the forum AWS. We usually recommend new members go over to the Introductions forum and post something about themselves there, say hello and tell folk what they are about and their interests. That makes a better impression than making a me-too complaint on a 2 year old inactive thread.

Chris

 

[Fadcode]

Having been to their shop in Ormskirk quite a few times, I must admit I have found them more than helpful, and when putting my goods on the counter, I was quite amazed in the discount they gave me, helpful, courteous and very good prices, what's not too like.
Obviously I had the advantage of handling and picking what I bought, and buying on-line doesn't give you that option, but that's the choice you make, buying on-line rather than in person does have it's problems..