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Beaver Bushcraft (Shark Designs)

Discussion in 'Bushcraft Chatter' started by ANDYLASER, Nov 4, 2018.

  1. ANDYLASER

    ANDYLASER Full Member

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    Is it just me, or is this outfit useless/incompetent?

    I quite fancied one of their belts and dropped them an email with a couple of questions. I received an automated email promising to get back to me "as soon as possible". That was on 16th October.

    On the 24th October, I sent a polite reminder asking if they could reply to my original query to themselves. Still no reply from them. I guess their business is so successful they dont need my cash.

    So if you are looking for bespoke leather-work, it might be prudent to look elsewhere.
    Can anyone recommend a supplier of a decent belt.
     
  2. Broch

    Broch Full Member

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    I don't know, I have no direct experience of using them, but running a small business can be very difficult when things get too hectic or personal life gets in the way for a while. No excuse I know but I do tend to try and give business the opportunity to get it together when they're offering something a bit different - as I believe they are. So I would have tried calling them on the phone before slagging them off to at least try and see if they're a company worth dealing with.

    Having said al that, you could try Hamish (AKS dreadhead on this forum) - he made me a fantastic bespoke leather hat earlier this year :)

    Or... go on his belt making workshop he's promoting on another thread :)
     
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  3. Nice65

    Nice65 Full Member

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    Strange. Shark Designs came out with some interesting bits of kit when they started a few years ago.

    There’s a phone number on the website, maybe try calling? Though, I’m like you, if I take an interest in something online and make an enquiry, then don’t get a reply, I’ll go elsewhere.

    I’ve seen enough of Dreadheads work to recommend him, and Geoff Wood springs to mind as another excellent maker.
     
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  4. Barney Rubble

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    To be honest, this is the first time I've heard of anyone having isssues with Beaver Bushcraft. I've bought a few things from them (one fairly recently) and, have always found their customer service to be very good. As mentioned, give them a call, they're usually very amenable.
     
    Mark Hordon likes this.
  5. ANDGRIN

    ANDGRIN Member

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    I have had excellent service from Beaver/Shark Designs on two different orders for leatherwork and a steel striker and tinder supplies. They emailed regularly to keep me updated on the progress of the leather pouch order.
    I have no connection to the company just a satisfied customer.
    Cheers Andy
     
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  6. mikehill

    mikehill Settler

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    Geoff Woods are great. I have two and they’ll outlast me
     
  7. Malcolm Redfearn

    Malcolm Redfearn New Member

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    Beaver Bushcraft are probably the finest of all the cottage industries I've ever dealt with. They go out of their way, going above and beyond in every aspect of their business..
    I have bought 2 of their belts, one of which was a gift for a friend. I've also bought a few steels, a fero rod, a Hudson Bay tin, a leather cased solar lens, 2 soft leather pouches, a hard leather pouch, a shark bushcraft and survival knife, the list goes on.. All these items were separate purchases, so as you can see, I keep going back to then. Why? Because they add the personal touch. They communicate respectfully with you. They offer advice. They deal with you as though you are personal friends.. and they back up this service with well thought out instructional videos of how to use their items..
     
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  8. Mark Hordon

    Mark Hordon Member

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  9. Mark Hordon

    Mark Hordon Member

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    Hi Andy, We have only just seen your comment on this Forum. It's very, very unusual for us not to respond to a Customer Enquiry, and for that I can only apologise most profusely. We have done a search through all our emails on our Beaver Bushcraft website and can find no emails from yourself or your enquiry.
    May we enquire what email address you used? I know this may be too late now but I just wanted to re-assure you that to our knowledge we have never ignored a customer enquiry yet lol (we need the money just like every other person!!!).
    Re-assuring you of our best intentions at all times.
    Kindest regards
    Mark Hordon @ Beaver Bushcraft
     
  10. shaneh

    shaneh Full Member

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    When I first started out I bought a LOT of Shark Designs equipment especially in there Fire Starting Kit Department, experimenting with different types of tinder, they were extremely helpful giving hints and tips along my way, I always felt like I was being treated as a friend, rather than a customer.

    Nothing but professionalism at all times, with a friendly approach as stated above, which was why I kept going back...

    I still have some of there kit from Way back which has traveled with me on all my adventures.

    My only disappointment (in the company) since there amalgamation and name change is that they dropped there small square tabbacco tins which there tinder came so neatly packed in. Lol
     
    #10 shaneh, Apr 13, 2019
    Last edited: Apr 13, 2019
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  11. Mark Hordon

    Mark Hordon Member

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  12. Mark Hordon

    Mark Hordon Member

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    Thanks buddy, nice to hear that :) Mark @ Beaver Bushcraft
     
  13. Mark Hordon

    Mark Hordon Member

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  14. Mark Hordon

    Mark Hordon Member

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    Thank you Malcolm for your kind words. That means a great deal to us when we hear this kind of feedback. Only just joined this Forum, so this is all new to us lol. Thanks once again. Mark @ Beaver Bushcraft
     
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  15. Mark Hordon

    Mark Hordon Member

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  16. Mark Hordon

    Mark Hordon Member

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    Thank you, that's great to hear and so glad you kept coming back to us. Happy Fire Lighting :)
    Mark @ Beaver Bushcraft
     
  17. Mark Hordon

    Mark Hordon Member

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  18. Mark Hordon

    Mark Hordon Member

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    I'm so pleased to hear that. I've only just joined this Forum as I saw the post that Andy by shear chance and wanted to know what we had done wrong lol. Glad to hear we got something right :)
    Mark @ Beaver Bushcraft
     
  19. C_Claycomb

    Mod

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    Mark Hordon,

    Please post replies without creating two posts, one quoting the person you are addressing, and one with your reply. You can do it all in a single post. As demonstrated here. I can't say that I have ever seen anyone else do it the way you are, so I don't know what to say to help you get it right, but doing them as separate posts makes the thread harder to read for other people.

    Regards

    Chris
     
  20. Mark Hordon

    Mark Hordon Member

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