In the shadow of so many companies that offer poor customer service, I've had the rare treat of finding two that have gone over and above. Not wanting to advertise, I will generalise.
Whilst planning a recent trip to the Lakes I found that my sat nav was not performing at its best. Being some 5 years out of warranty, I contacted the manufacturer who offered a repair/replacement service for a fixed fee. To cut a long story short, because they couldn't replace with a like for like model (as it was so old), they sent me an upgraded more modern unit free of charge.
So roll forward to the Lakes. Day 1, just about to set off and popping my Bergan on to my back, bang - my cookset water bottle hits the deck and splits the cap wide open. Not the best start to a couple of days in the hills. So, when I get home, I start trawling the interweb to see if I can find a replacement. Eventually find the manufacturers website and a contact email address. I drop them a line to see if I can buy a replacement. Now bare in mind this was Tuesday night, Wednesday morning I get an email back asking for my contact details and Thursday, there on my door mat is my bottle cap, with compliments, no charge and a witty comment too.
So for all those companies out there turning their backs on their customers, there still remains some companies who put people first. Needless to say that's two companies that will be getting my repeat business
Whilst planning a recent trip to the Lakes I found that my sat nav was not performing at its best. Being some 5 years out of warranty, I contacted the manufacturer who offered a repair/replacement service for a fixed fee. To cut a long story short, because they couldn't replace with a like for like model (as it was so old), they sent me an upgraded more modern unit free of charge.
So roll forward to the Lakes. Day 1, just about to set off and popping my Bergan on to my back, bang - my cookset water bottle hits the deck and splits the cap wide open. Not the best start to a couple of days in the hills. So, when I get home, I start trawling the interweb to see if I can find a replacement. Eventually find the manufacturers website and a contact email address. I drop them a line to see if I can buy a replacement. Now bare in mind this was Tuesday night, Wednesday morning I get an email back asking for my contact details and Thursday, there on my door mat is my bottle cap, with compliments, no charge and a witty comment too.
So for all those companies out there turning their backs on their customers, there still remains some companies who put people first. Needless to say that's two companies that will be getting my repeat business