I've had a pair of hestra loke gloves for about 5 weeks now, they've had some light use to date and yesterday my little finger popped out the side. On inspection the leather had failed. I took some photos and emailed them over to hestra yesterday, I also copied in the company whom I purchased them from. I've heard nothing from hestra as yet but I have already received a replacement pair from the company who sold them to me. They contacted me within minutes of getting my email to hestra and said they would send out replacements, they even sent me a different size (slightly smaller) because I'd told them the originals were a little large on me.
The company I bought them off have always been good to deal with and I've bought a few things off them. The level of service and response to this issue deserves to be applauded, I live in rural scotland and most things take days to arrive. So a massive thanks to Open Air Cambridge , I'll be back.
The company I bought them off have always been good to deal with and I've bought a few things off them. The level of service and response to this issue deserves to be applauded, I live in rural scotland and most things take days to arrive. So a massive thanks to Open Air Cambridge , I'll be back.