MagiKelly
Making memories since '67
Mine did the same thing and they offerred to replace it but it had snapped at the knot so i just made a new ridge line with a clip at one end so I could unclip the ridge line if I wanted to sit on the hammock like a chair without straining the ridge line.TAZ said:Sorry to hear about that. My a-sym exped ridge line snapped the second time I used it because I pulled myself up on it rather than push along the bottm, I rang the company I bought it from and they asked me to send the hammock back to them and they would send a new one to me. Anyway the point of this ramble is that you could give your suppliers a ring and see if it is covered by a guarentee as that rip should'nt have happened after just six months. Hope you get it sorted one way or another.
Taz
Unforunately I have to say my dealings with Hennessy were less than excellent and I came close to having my credit card company get me a refund. The Hammock itself was fine but I was told it was on its way from London but it was not posted for another two weeks, after many emails from me querieing where it was, all unanswered. Then the Snake Skins were missing and no one would answer my emails. When the ridge line snapped I sent a really snotty email telling them how unhappy I was, in no uncertain terms. I then got a reply saying they would replace it, I declined and said I had fixed it anyway. They told me the Snake Skins would not fit the Hex Fly but had been sent so they would refund me the cost of the Snake Skins and I could keep them free of charge. I was quite happy about this as it seemed a fair outcome. Unfortunately the Snake Skins have never turned up and Hennessy have not replied to any of the four emails I sent letting them know they had not arrived. I did get the refund though so I can't complain too much but still I am not in the least impressed with their dealings with me.
I would recommend their hammocks but not their service.